1. Do I have to pay for shipping?
Yes you will always need to pay for shipping and handling when purchasing any item from my store. The only 2 ways you WILL NOT have to pay for shipping is if it is stated WITHIN the order or if you reside in the greater Houston area and will meet in person for the items.
2. Do you do custom orders?
At this time, I am ONLY accepting 2 customs quarterly. Please email me custom inquiries where details, policies/procedures will be detailed.
3. What custom art services do you NOT provide?
I do not provide logos as a service, nor do I provide tattoo sketches or recreation artwork of other artists.
4. What are your payment terms?
Products listed on the site are to be paid in full, including shipping/handling, taxes and fees. No exceptions. Original pieces over $400 are eligible for a half down payment. In this instance, the next deposit is due no later than 3-4 weeks after initial deposit. IF the customer does not meet the deadline or abandons the sale, the painting will be available for public purchase and the potential customer will lose out on the painting and the deposit indefinitely.
5. Do you have a return policy?
Items delivered damaged/open can be returned within 21 days for a full refund. Items that are lost or undeliverable to the recipient, will be recreated and shipped at no cost to the client.
6. What shipping options do you have?
I offer 2day priority shipping on all orders that qualify. The only time orders will not quality for priority shipping is if the order is under 13 ounces ( i.e custom hats, prints, small items). In that case, orders will be shipped first Class which is 6 business days
7. How long will my order take to ship?
Handling and processing of your order will take approximately 7-15 days to complete the order and ship it out. WHEN your order has shipped you will receive a notification from bigcartel saying that your package has shipped. If you have NOT received this email that means your order has NOT been shipped. All orders are shipped out in bulk, twice a month. If you’ve ordered multiple items, (examples: prints, hat, large original paintings) they will ship separately to reduce the chance of damage. If I have separated your order, I will contact you with multiple tracking numbers, itemized. If your piece is being displayed in a local residency, please allow 3-7 business days for me to obtain the piece and get it shipped out.
8. Does a package come with a tracking number?
Yes! All packages that are shipped first class or priority will include a tracking number and estimated date of delivery. These will be located in your email approximately 2-48 hours after your order has shipped. Once you receive the Big cartel order confirmation, my personal email with the tracking information will follow. Feel free to reach out if you have not received tracking information for any reason.
9. What’s the turnaround response time in regards to custom requests, pending orders, disputes & refunds?
Although I work around the clock on multiple orders and projects, business emails and social media inquiries will be answered Monday-Saturday. Inquiries generally take 2-48 hours to reply to, varying by subject matter. Please be patient with me, as I am a one woman show running a professional business.
10. Will my piece come with a frame or will I have to frame it myself?
Canvas artwork does NOT come framed, nor do paper prints. The ONLY pieces that will be framed will state “standard black/white frame included”. I do NOT take custom framing requests. If you want something other than the standard frame included you can choose to opt out (include a message within the order) in which you would be responsible for framing the piece yourself. Handle each piece with care, as materials might tear easily.
11. Where can I view your work in person?
As of right now, you can view my artwork at: Day6 Coffee 910 prairie street Houston TX 77002. Allow 7 business days to obtain your painting from the residency, if you’ve purchased the painting online
12. Can I invite you to be a vendor to my local event?
Yes, I am more than happy to participate in local art shows represented by galleries, museums and storefronts only. I am no longer participating in underground art events.
13. What to do if my package is lost in the mail?
If your package is deemed lost during transit due to mishandling by employees, I am more than happy to replace your item depending on its contents. I am not responsible for replacing your order deemed lost during transit due to insufficient address, full mailbox, Etc. In the event that I am creating a replacement piece for you, the turnaround time will be 2-3 weeks at no extra charge, but tips are appreciated.
14. How am I to get in contact with you?
You can reach me at my business email: firstname.lastname@example.org or via my bigcartel online website.
15. Am I able to pick up/meet up for the contents of my order?
Yes, if you live in the Greater Houston area & would like to meet for your pieces or pick them directly up from my studio, you may do so. After 30 days, if the order has not been obtained, it will be cancelled to the original purchaser, resold or covered up. I will not chase clients to obtain their order.
I reserve the right to refuse service to anyone, at any time, for any reason on behalf of Ditamontana.com. If you do not agree with my procedures and policies, you will be refused service and banned from future purchases. In an event that you are refused service before or during a transaction or sale, any deposits paid will be lost and future collaborations will be denied.